Ombudsman's speeches, Office of the Ombudsman

Ombudsman's speeches, Office of the Ombudsman: "The core function of the Ombudsman is to protect the individuals who avail of the public services from unfair, unsound and unjust actions on the part of those who are entrusted to deliver those same services. The Ombudsman seeks to ensure that individuals availing of those services are treated with dignity, respect and sensitivity, and that complaints from individuals or their families are handled in a proper, fair and understanding manner."?YEAH RIGHT?